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My Grandpa Gerald was a sayings guy.
My Grandpa Gerald had a saying which was “you can’t do a good deal with a bad guy.” He followed this mantra in business. If he didn’t care for someone’s character, then he just wouldn’t do business with them. Too many problems and negative energy. In our business I’ve followed suit in who we hire and who we take on as clients. Move the earth with any reasonable request for a customer is a good way to put it. However, if the person is “Cray-cray” it’s best to stay away. Maybe I’ll use that saying as my mantra.
Dr. Suess had another way of saying it in his book, “Oh the Places You Will Go.”
You’ll look up and down streets. Look ‘em over with care.
About some you will say, “I don’t choose to go there.
With your head full of brains and your shoes full of feet,
You’re too smart to go down any not-so-good street.
The hardest part of any Real Estate transaction is juggling the different personalities. You have 2 parties comprising of Buyer and Seller. In the majority of cases, it consists of husband and wife who have 2 personalities. Then you have 2 Real Estate agents. Inspectors. Closing companies. Surveyors. Photographers. Videographers. Insurance people. Title companies. Mortgage brokers. HOA. Handymen. Sometimes Lawyers. Sometimes Managing Brokers. The list goes on and on. It’s a lot of people and a lot of personalities. What could possibly go wrong?
You can steer clear of a lot of what Dr. Suess and my Grandpa were talking about but when you have so many interesting and colorful characters at the racetrack as John Candy eventually did avoid in Uncle Buck, sometimes you just have to deal with it. The odds are if you pick dealing with someone who has a win-win mentality, then it will be a smooth transaction. However, there are times when you can’t recognize it, times you want the house or need to sell and you have to deal with a difficult personality, and there are so many vendors involved that someone can be difficult along the way.
Usually, the Buyer and Seller set the tone. Sometimes circumstances come at play or other personalities but oftentimes it’s the Buyers and Sellers. Lots of things set people off.
People get goofy. Stress can run rampant. Sometimes someone gets sore, and they don’t let people into the house which compounds and multiplies bad feelings. That in turn puts the Realtors on the spot and negative energy spreads.
A few weeks back we had a Realtor on the other side of the transaction get into an altercation with a contractor and called the contractor “FAT”. The agent then became mysteriously unavailable to let the Buyers into the house and I’m finding myself excusing myself at the dinner table trying to smooth things over with our agent and the other managing broker at 9pm on a Friday night with friends on vacation.
So, here are 5 few tips to handle tricky situations.
Out there things can happen
And frequently do
To people as brainy
And footsy as you.
And when things start to happen,
Don’t worry. Don’t stew.
Just go right along.
You’ll start happening too.
THE PLACES YOU’LL GO!
Remember the goal is to get you into your new place and out of your old place. Keep your eye on the place you’re going. Once the deal closes, it’s all behind you.
Jeff Lichtenstein is owner and broker of Echo Fine Properties, a luxury real estate brokerage selling real estate in Jupiter and homes in Palm Beach Gardens, Florida. He has 20 years of real estate experience, has closed over 1,000 transactions, and manages over 70 agents in a non-traditional model of real estate that mimics a traditional business model. Some publications he has been quoted in.
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